Loyalty programme
Loyalty Programme
Improve your experience at AlmaLusa hotels by signing up to our loyalty programme.
Enjoy exclusive benefits, including member-only discounts and offers, as well as perks applicable at all AlmaLusa hotels.
Best of all, membership is completely free! Start leveling up today and reap your rewards.
Member Benefits
Exclusive Discounts
Up to 20% off rates
Exclusive Benefits
Such as late check-out, complimentary meals, upgrades
Up to 10% discount
In food, drinks, transfers and activities
Special offers
Exclusive VIP offers for AlmaLusa members
And much more awaits, ensuring an exceptional experience for our members.
DOWNLOAD THE APP
Enter the code ALMA when registering through the TriplTrip app to access immediate discounts and benefits.
Frequently Asked Questions:
1. How do I join the AlmaLusa loyalty programme?
To join the AlmaLusa loyalty programme, simply download the Tripltrip application, which is the technical operator of the program.
Use the code ALMA when registering to access immediate discounts and benefits
Membership is free.
2. How are discounts granted in the AlmaLusa loyalty programme?
Discounts in the AlmaLusa loyalty programme are tiered and increase with the number of stays at the hotel. The discount applied is determined by the level reached by the member. Discounts are applied directly to the room rate at the time of booking or invoice payment.
3. Can I accumulate discounts in the AlmaLusa loyalty programme?
No, discounts in our program are not cumulative. Members will receive the discount corresponding to their current level, and it is not possible to combine multiple discounts.
4. How do I get the benefits of the AlmaLusa loyalty programme?
The benefits of the AlmaLusa loyalty programme are obtained over the number of stays and are cumulative. During check-in, we will read your QR code to confirm your membership status and request the desired benefits during your stay.
5. Are the benefits of the AlmaLusa loyalty programme subject to availability?
Yes, some benefits of the AlmaLusa loyalty programme are subject to availability.
Benefits marked with an asterisk (*) are subject to availability and may not always be available.
6. How do I update my discount level in the AlmaLusa loyalty programme?
The discount level in the AlmaLusa loyalty programme is automatically updated after each stay in accordance with the program conditions. Simply present the app's QR code at check-in for the hotel to verify and apply the corresponding discount level.
7. Can I obtain the benefits of the AlmaLusa loyalty programme without making a direct reservation with the hotel?
No, the benefits of the AlmaLusa loyalty programme can only be obtained when making a direct reservation with the hotel, either through the hotel website, by phone, email, etc.
